Terms of Service

The terms of sale apply to the sale of all goods via the online store for deliveries to New Zealand and, together with your order, constitute the basic purchase agreement for your purchase. This is confirmed by an order confirmation.

These are standard terms of sale for consumer purchases of goods over the Internet. The Consumer Purchase Act, Marketing Control Act, Cancellation Act and E-commerce Act form the basis, which gives you as a customer rights we are not allowed to waive to the disadvantage of the consumer.


You may register as a customer at The Grumpy Merino – please join us.

We deliver to all addresses in New Zealand, Australia and United States. Correct addresses and telephone numbers must be stated when ordering.


A purchase agreement is concluded when we have confirmed your order and you have received an order confirmation from us by email. Please read the order confirmation once you receive it to make sure that you have ordered the correct items.

You are entitled to cancel the order free of costs, up until the package is ready for shipment. We aim to dispatch all orders the same day as the order is received (on working days). Hence, it is important that you contact us by phone as soon as possible after you have received the order confirmation, if you want to cancel the order.

We strive to provide our customers with correct information about our products. However, typing/printing errors may occur which can mean that we cannot deliver according to information provided in our online store, our marketing or similar.  If we are out of stock of an item you have already ordered, we will notify you as soon as possible and any payments or reservations on your credit card will be returned/cancelled, unless you want to wait until the item is back in stock. 


All prices presented in the web shop include tax. The prices do not always include shipping fees, which are calculated separately.

We may from time to time provide special offers and/or campaigns. The duration of the special offers will be displayed on the website or in the ad/newsletter.

If any errors occur due to technical failure, we will contact you within the next working day. We always aim to find a good solution on any problems that may occur. 


You may pay for purchases with credit card or debit card. We accept Visa, Farmlands, Afterpay and Laybuy.

All credit/debit card holders are subject to validation checks and authorization by the card issuer.

We take reasonable care to make our website secure. All credit/debit card transactions on this site are processed on a secure online payment gateway that encrypts your card details in a secure host environment.
Questions about the Terms of Service should be sent to us at hello@thegrumpymerino.co.nz